Contractor terms

Version 2.0 — 5 September 2026. Emmerdale Agriculture Group Ltd

These terms cover work you take on through Emmerdale Agriculture. They are written in plain English on purpose. If anything is unclear, ask us before you price a job. They sit alongside our customer terms and service charter, which set out what we promise the customer on every job you take on.

1. How this works now

The customer’s contract is with us, not with you. We take the job, set the price the customer pays, take their money and hold it, and we are responsible to them for the work being done properly. You carry out the work for us as an independent contractor.

You are not employed by us. You use your own machinery, decide how the work is done, and are responsible for your own tax and National Insurance.

2. Approval, insurance and certificates

Registration is free and subject to approval. To be approved and to stay approved you must hold public liability insurance of at least £2 million and the certificates required for the work you take on — spraying, chainsaw, machinery and so on. You must tell us if any of that lapses or changes, and give us evidence when we ask.

We may suspend or remove an account where work falls short, where conduct towards a customer is unacceptable, or where insurance or certification cannot be evidenced.

3. Being invited, and pricing

Jobs are sent to approved contractors covering the county. Each invitation includes what the customer told us: the work, the acreage — often measured from a boundary they drew on a map — the postcode district, access notes, gate width and photographs. The full address and contact details come only if the job becomes yours.

You price it or you pass. There is no obligation to quote and no cost to quote. A price you give is your price for the job as described, and it is valid for the period shown, usually 7 days.

4. What you are paid

You keep the price you quote. Our margin is added on top and is paid by the customer — it is not deducted from you. The customer sees a single price that includes both.

The customer pays us in full before the work starts, and we hold that money. You are paid your full quoted price when the job is done and the customer confirms it — or automatically three working days after you mark it complete, if they neither confirm nor raise a problem.

You do not invoice the customer and must not ask them for payment.

5. Changes, extras and problems

If the site is materially different from the description, stop and tell us. We will re-price it with the customer, and work continues once they have accepted and paid for the change. Do not agree extra work directly with the customer: it goes through us so it is recorded, insured and covered by these terms.

If a customer raises a problem within their three working days, we hold the money while we deal with it. Where work is incomplete or not to a reasonable standard, we will ask you to return and put it right within 7 days at no cost to the customer. Where that is not possible, we may refund the customer an appropriate part of the price and reduce or withhold payment to you accordingly.

6. Cancellations

A customer can cancel before work starts. If you have already been booked and have incurred a call-out, tell us and we will agree what is owed to you out of the cancellation fee we retain. If a customer fails to give access at the agreed time, tell us the same day.

If you cannot do a job you have taken, tell us as soon as you know so we can offer the customer a new date or reassign it. Repeatedly dropping accepted work is grounds for removal.

7. Customer information

When a job becomes yours we share only what you need to do it: the customer’s name, contact details, the site address and access details, the job description and their photographs.

You may use those details solely to carry out that job. Not for marketing, not passed to anyone else, and deleted once the job is finished and any query period has passed. You are an independent data controller for what you hold.

8. Working off the platform

Do not solicit a customer introduced through us for work outside the platform, and do not accept work from them off-platform for six months after a job. It is not about the fee — off-platform work has no insurance cover from us, no record, and no protection for either of you.

9. Ratings

Customers may rate and review work. Reviews are theirs, and we publish them with a first name and county. We will not remove a review for being unfavourable, but tell us if you believe one is untrue or not about your work.

10. No guarantee of work

We do not guarantee any volume of jobs, or that you will win any particular job. Customers choose from the prices they are shown.

11. General

Either of us can end this arrangement at any time. Jobs already accepted are seen through. We may update these terms; the version in force when you priced a job applies to that job. They are governed by the law of England and Wales.

Questions: tom@emmerdaleagriculture.com.

The previous job board

Until now, jobs were posted to a board, every covering contractor could open the customer’s details, and you agreed a price and invoiced the customer directly. That board is being withdrawn. Any job you took through it is settled with the customer as before — these terms apply to work invited and priced through the new route. If you are mid-job and unsure which applies, ask us.